King For A Day!

IMAG1324When it comes to car lovers, there are different degrees of engagement.  You have the individuals who know the make and models, appreciate great design, but they couldn’t tell you the difference between a socket wrench and an EGR valve.  Then there are those that eat, breathe and sleep cars!  Somehow that Car Guy automotive gene was inherited by Jeffrey “AJ” Wims at an early age.  While other children longed for the latest Blues Clues DVD, AJ could be found snuggled up watching a Grave Digger Monster Truck DVD.   While other children threw their Hot Wheels aimlessly under the bed or in closets, AJ kept his neatly in a carrying case.   Although he owned hundreds of Hot Wheels he could tell you when you bought him one that he already had.  His love for the automotive industry has intensified as he has matured, so much so that he has decided to become an Mechanical Engineer, designing cars for a manufacturer.   He was given an assignment by his teacher at Takoma Academy to shadow someone in the field that he would like to enter.  AJ wanted a taste of the automotive industry so he asked if he could come to King Buick GMC Mitsubishi for the day to shadow employees.  He was able to work along with Aaron Powell in our Mitsubishi Service center, changing oil, rotating tires and even helping out on a vehicle diagnosis or two. IMAG0846 The best part of AJ’s visit was being able to sit down with our GM Conrad Aschenbach, who happens to be an Engineer.  Conrad’s passion for the industry goes beyond his knowledge of Engineering, he has held almost every position at his family’s dealership.  So when he completed his Engineering degree and started his career, it was no surprise that he longed to be back on the showroom floor. He still puts his degree to good use as he customizes his Corvette along with other projects.  Conrad advised AJ that he could use an Engineering degree for many purposes and also to be a successful designer, you need to know all the aspects of the automotive industry from retail to the factory.  He also provided different academic clubs and organizations that would help AJ in reaching his goal of becoming an Engineer.

With how busy the automotive industry is, especially dealerships, you can imagine how hard it was to find a quiet moment to help a youngster map out his future.  King Auto has been serving the community since 1928, and we never miss a chance to give a hand to those in our community especially when it comes to cars… because there are “Car Guys….and then there are Car Guys!”

Another Case of…..”The Customer Is Always Right!”

debbienealDebbie Neal has been a part of the King Auto Family for years.  She was a loyal Saturn customer and when Saturn closed it’s doors Debbie remained a loyal Service customer.  Not only did Debbie purchase her vehicles from us, but she also makes sure every service visit is completed at King Buick GMC. Debbie finally decided to let the Saturn go and purchased a new Buick Regal.  You will know Debbie is around the showroom, because there is always laughter where ever she is.  Her usual spot is in Bob Benson’s cubicle, but she is known to be spotted at the receptionist desk, touring the Service Department, and there has even been the rare Internet Department sighting.  Unlike most customers, Debbie enjoys the time spent at the dealership, and we enjoy seeing her, so it was a surprise when she pulled me aside and wanted to express a concern with our Service Department.  She scheduled a Service Appointment online but did not hear back from anyone. She thought it was odd, so she came in anyway.  She was told by Service that they had not received the request, but she was certain she sent it, and even showed me when it was sent.  Her concern was not about herself, or the inconvenience, but for the dealership as a whole.  How many others have done the same and did not hear back from anyone and decided to go elsewhere for service?  We looked into the issue and discovered a few links on the site had a link to our old King Pontiac Service email address that is not currently being used.  Without Debbie’s help, this may have gone on longer.  We restructured our Online Service Appointment response procedure to ensure all Service Customers are responded to in a timely manner.  Now when you schedule a Service Appointment online you will receive a personalized confirmation email, and also a phone call from our Service Dispatcher Kelly Myles! We appreciate Debbie’s help and also her continued commitment to the King Buick GMC Family without our TRUE customers we could not survive.  As we prepare to enter a new phase of the King Buick GMC legacy, we want to ensure we are listening to our customers.  We have created a new email box that can be used to relay any comments, questions or concerns to the Management Team here at King.  The email address is customercomments@kingauto.com.  Please be sure to use this email is you have concerns in regards to Sales, Service or Parts……we want to make sure our customer’s voices are heard, because the customer is ALWAYS right!

 

King Buick GMC